How it works
Answer 17 questions designed to delve into how you perform against the principles and skills required for service charge excellence.
This scorecard has been developed by a team of experienced service charge professionals who between them have over 50 years experience working with Service Charges in social housing.
You’ll be scored against the following key areas:
Contract Management
Good service charges are as much about the service as they are the charge. Understanding your contracts, with regular management and measures in place to monitor performance is key to delivering effective service charges.
Lease and Legislation
Understanding the agreements you have with residents, alongside the relevant legislation and case law is the bedrock of correctly demanding service charges.
Customer Experience
Reframing the customer experience is at the heart of good service charges. Effective communication and clarity of information is key to building a positive partnership with your residents.
Accountancy
Accurate accounting of costs, managed through clear processes and designed to produce accurate results for customers and the organisation.